LiteManager False positive detection (Adding to White list)

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Litemanager2
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Joined: Mon, 11 Feb 2019, 13:58

LiteManager False positive detection (Adding to White list)

Post by Litemanager2 »

Hello support!
I am developer of LiteManager software , our site http://www.litemanager.com/

file
http://litemanager.com/soft/litemanager_4.9.zip

Antivirus Panda detect us as PUP/RemoteAdmin,
It is not problem for me, bu for our customers it looks like a virus detection, and scare for many users.

Is it possible to add LiteManager in white list? What is Your requirements/conditions for that?

New version LiteManager 4.9 we signed by Digital Certificate, protect files from renaming, did many internal protections, show Icon in tray for all time....

Looking forward for your answer!

PS
VirusTotal report
https://www.virustotal.com/#/file/4ea9a ... /detection
Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda »

we are submitting the file to our lab.
We will get in touch as soon as they and render a verdict on this subject.

Please hold.
Technical support – Panda Security
www.pandasecurity.com
Litemanager2
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Posts: 4
Joined: Mon, 11 Feb 2019, 13:58

Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 »

Thanks! I wait
Hope it solve problem for all LiteManager's files
Darth Panda
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Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda »

Digital signature has been added to whitelist. ON next update, will be loaded on our cloud. Check tomorrow first thing (western european time) in order to validate whitelisting.

REgards,
Technical support – Panda Security
www.pandasecurity.com
Litemanager2
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Posts: 4
Joined: Mon, 11 Feb 2019, 13:58

Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 »

I'm not sure, but seems it still detected, today 16 Feb

Checked on VirusTotal
https://www.virustotal.com/#/file/4ea9a ... /detection
Darth Panda
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Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda »

Hi Litemanager2,


We have added the digital signature to the whitelist. I downloaded the file now and it has not been detected as malware.

Regards,
Technical support – Panda Security
www.pandasecurity.com
Litemanager2
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Posts: 4
Joined: Mon, 11 Feb 2019, 13:58

Re: LiteManager False positive detection (Adding to White list)

Post by Litemanager2 »

Very good, may be VirusTotal updating a little late
I just want to ask, all subfiles added to White list too ?
For examole ROMViewer.exe
https://www.virustotal.com/#/file/8d62a ... /detection

File
http://litemanager.com/soft/pro/ROMViewer.zip

Great thanks for You!
Darth Panda
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Posts: 1568
Joined: Tue, 24 Oct 2017, 12:04

Re: LiteManager False positive detection (Adding to White list)

Post by Darth Panda »

Only signed files will be excluded by digital signature. If a file is not signed, it could be detected as unknown.
Technical support – Panda Security
www.pandasecurity.com
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