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False positive problem on our product

Posted: Tue, 02 Apr 2019, 02:05
by Komissarov
Hi,one of our customers has pointed out that you are claiming our product has Trj/Genetic.gen or is otherwise a PUP.
Please correct this asap.
Windows installer:
https://www.virustotal.com/gui/file/716 ... /detection
The installers can be downloaded from our site:
https://fxsa.me/attachments/loginfxsa-zip.82/
Kind regards.

Re: False positive problem on our product

Posted: Tue, 02 Apr 2019, 10:50
by Darth Panda
Hi Komissarov,

The file has been already classified as Goodware. Sorry for the inconvenience.

Regards,