False positive problem on our product

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Komissarov
Registered user
Registered user
Posts: 1
Joined: Tue, 02 Apr 2019, 01:58

False positive problem on our product

Post by Komissarov » Tue, 02 Apr 2019, 02:05

Hi,one of our customers has pointed out that you are claiming our product has Trj/Genetic.gen or is otherwise a PUP.
Please correct this asap.
Windows installer:
https://www.virustotal.com/gui/file/716 ... /detection
The installers can be downloaded from our site:
https://fxsa.me/attachments/loginfxsa-zip.82/
Kind regards.

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: False positive problem on our product

Post by Darth Panda » Tue, 02 Apr 2019, 10:50

Hi Komissarov,

The file has been already classified as Goodware. Sorry for the inconvenience.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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