False Positive

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aussi
Registered user
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Posts: 1
Joined: Tue, 30 Apr 2019, 20:49

False Positive

Post by aussi » Tue, 30 Apr 2019, 21:11

Hi,

I have been contacted by one of my users who has Panda installed. It is reporting a "W32/Exploit.gen" false positive for the installer for the OpenSceneryX project.

The installer is available from here: https://www.opensceneryx.com

Can you help me get the installer cleared by Panda antivirus?

Best wishes,
Austin.

Darth Panda
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Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Thu, 02 May 2019, 09:34

Hello,

I have just analysed the exe and we do not get any detection on the product.
If the issue is installing it, please specify the exact file which is being detected.
You can get that from the detection log on the computer, or from the clients administration console.

You could ask for the clients customer number, and provide it through pm, so we can see the detection on the clients console, and start an action over the file.

Regards
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Tue, 14 May 2019, 09:54

You are welcome :)
Technical support – Panda Security
www.pandasecurity.com

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