False positive

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as123
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False positive

Post by as123 » Tue, 04 Jun 2019, 13:25

Garena many files were classified as PUP


http://cdn.garenanow.com/gxx/pc/gameins ... -LOLTW.exe
Attachments
1.rar
(1.56 KiB) Downloaded 106 times

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Re: False positive

Post by Darth Panda » Tue, 04 Jun 2019, 16:05

hello,

this file has been classified as goodware

regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive

Post by as123 » Wed, 05 Jun 2019, 03:31

Files are classified as PUP
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fies.rar
(419.74 KiB) Downloaded 112 times

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Re: False positive

Post by as123 » Wed, 05 Jun 2019, 16:51

The following files are useful software, not the PUP

files: https://drive.google.com/file/d/1pW1hX3 ... sp=sharing

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Re: False positive

Post by Darth Panda » Thu, 06 Jun 2019, 17:18

hello

these files have been classified as goodware

regards,
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive

Post by as123 » Mon, 10 Jun 2019, 15:10

The problem still exists

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Re: False positive

Post by Darth Panda » Mon, 10 Jun 2019, 15:32

Hi as123,

Send us the new files ..

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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Re: False positive

Post by as123 » Mon, 10 Jun 2019, 16:14


Darth Panda
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Re: False positive

Post by Darth Panda » Tue, 11 Jun 2019, 10:44

Hi as123,

Send me in a private message, your client number to open the issue with PandaLabs.

Regards,

Darth
Technical support – Panda Security
www.pandasecurity.com

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as123
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Re: False positive

Post by as123 » Tue, 11 Jun 2019, 12:30

Has sent

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