False Positive

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tundt
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Joined: Thu, 25 Aug 2016, 14:46

False Positive

Post by tundt » Tue, 13 Aug 2019, 13:58

Hello,

Our company has been developing software for the construction industry for over 20 years. Our main product is the "GAEB Konverter" software for processing service descriptions. Some of our customers have complained that Panda Internet Security and Endpoint Protection reported that our installer contains a virus.

What can we do to check the "GAEB Konverter" software and whitelist it? The software can be downloaded at https://www.gaeb-tools.de/downloads/software/

Thanks
Heiko Witt

Darth Panda
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Re: False Positive

Post by Darth Panda » Wed, 14 Aug 2019, 12:10

Hi,

I've escalated the issue internally, we will answer you ASAP ..

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: False Positive

Post by Darth Panda » Wed, 14 Aug 2019, 15:54

Hi tundt,

The URL has been analyzed and it does not contain malware.

If there is any software that is currently being detected, we need you to indicate which one it is and the exact file to be analyzed by out Labs.

Regards
Technical support – Panda Security
www.pandasecurity.com

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