[SOLVED] Uninstallation of Panda AV Pro 2011
[SOLVED] Uninstallation of Panda AV Pro 2011
I ordered for download Panda AV Pro 2013 for 3PCs. I successfully uninstalled and downloaded in 1 computer with no problem. The 2nd one keeps coming up with a message when I uninstall saying SetupDLL\SetupDLL.cpp (391) pAPP: Panda Antivirus Pro 2011 P:Vendor Panda Security PGUID:E55FB276-73C9-4776-AB53-BC028C0509ED $11.0.0.28844 @WINDOW SERVICE PACK 2. Each time it's followed by empty temporary folder etc. Error code -5001. Now on the other one it used service pack 3 so with the other one I kept changing the compatibilities and nothing worked. I think it could be the installation wizard that keeps opening up automatically called macrovision corp. with program file setup.exe. Is there a link you could send me that would uninstall the old antivirus? Or any adjustments you recommend I do?
- VirusBuster
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Re: Uninstallation of Panda AV Pro 2011
Try using the Generic Uninstaller
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Uninstallation of Panda AV Pro 2011
I've downloaded generic installer and I select to allow this program to go through and then nothing more happens. It didn't prompt me to uninstall.
- VirusBuster
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Re: Uninstallation of Panda AV Pro 2011
There is a registry key that may be interfering
Go to start -- run, type regedit and press OK
Delete the following keys if they exist:
HKEY_LOCAL_MACHINE\Software\Panda SMCL
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Panda SMCL
Reboot the PC and run the Generic Uninstaller again
Go to start -- run, type regedit and press OK
Delete the following keys if they exist:
HKEY_LOCAL_MACHINE\Software\Panda SMCL
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Panda SMCL
Reboot the PC and run the Generic Uninstaller again
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Uninstallation of Panda AV Pro 2011
Under software I see Panda Security and Panda Software but not with the letters SMCL attached to it. I don't know if it's those 2 that need deleted.
- VirusBuster
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Re: Uninstallation of Panda AV Pro 2011
Are you using 32 or 64 bits operating system?
Can you run the PSInfo tool and provide us the resulting psz file (compress it into a zip file so that you are allowed to attach it)?
Can you run the PSInfo tool and provide us the resulting psz file (compress it into a zip file so that you are allowed to attach it)?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Uninstallation of Panda AV Pro 2011
It's telling me the file is too big to attach. The file is 6000KB. Is there a way it could be emailed? Or maybe it wasn't compressed right, I've never used Zip files before. By the way my operating system is 64 bit
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
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Re: Uninstallation of Panda AV Pro 2011
Did you try deleting HKEY_LOCAL_MACHINE\Software\Wow6432Node\Panda SMCLsassynail wrote:By the way my operating system is 64 bit
If you tried and the generic uninstaller is not launched, please contact your local support team referring this thread and provide them the PSInfo so that a case can be opened to study the issue
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Uninstallation of Panda AV Pro 2011
It says Panda Security and Panda Software and when I open them it says PavShld and Psksrv. Do I delete the 2 Panda files?
Re: Uninstallation of Panda AV Pro 2011
I tried deleting where it says Panda Software and Panda Security and it says can not be deleted, error deleting keys.