[SOLVED] Uninstallation of Panda AV Pro 2011

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sassynail
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[SOLVED] Uninstallation of Panda AV Pro 2011

Post by sassynail » Wed, 24 Apr 2013, 06:17

I ordered for download Panda AV Pro 2013 for 3PCs. I successfully uninstalled and downloaded in 1 computer with no problem. The 2nd one keeps coming up with a message when I uninstall saying SetupDLL\SetupDLL.cpp (391) pAPP: Panda Antivirus Pro 2011 P:Vendor Panda Security PGUID:E55FB276-73C9-4776-AB53-BC028C0509ED $11.0.0.28844 @WINDOW SERVICE PACK 2. Each time it's followed by empty temporary folder etc. Error code -5001. Now on the other one it used service pack 3 so with the other one I kept changing the compatibilities and nothing worked. I think it could be the installation wizard that keeps opening up automatically called macrovision corp. with program file setup.exe. Is there a link you could send me that would uninstall the old antivirus? Or any adjustments you recommend I do?

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Re: Uninstallation of Panda AV Pro 2011

Post by VirusBuster » Wed, 24 Apr 2013, 08:55

Try using the Generic Uninstaller
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Jorge Torre
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Re: Uninstallation of Panda AV Pro 2011

Post by sassynail » Wed, 24 Apr 2013, 15:56

I've downloaded generic installer and I select to allow this program to go through and then nothing more happens. It didn't prompt me to uninstall.

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Re: Uninstallation of Panda AV Pro 2011

Post by VirusBuster » Wed, 24 Apr 2013, 16:01

There is a registry key that may be interfering
Go to start -- run, type regedit and press OK
Delete the following keys if they exist:
HKEY_LOCAL_MACHINE\Software\Panda SMCL
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Panda SMCL

Reboot the PC and run the Generic Uninstaller again
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Jorge Torre
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sassynail
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Re: Uninstallation of Panda AV Pro 2011

Post by sassynail » Wed, 24 Apr 2013, 16:09

Under software I see Panda Security and Panda Software but not with the letters SMCL attached to it. I don't know if it's those 2 that need deleted.

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Re: Uninstallation of Panda AV Pro 2011

Post by VirusBuster » Thu, 25 Apr 2013, 11:00

Are you using 32 or 64 bits operating system?
Can you run the PSInfo tool and provide us the resulting psz file (compress it into a zip file so that you are allowed to attach it)?
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Jorge Torre
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sassynail
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Re: Uninstallation of Panda AV Pro 2011

Post by sassynail » Thu, 25 Apr 2013, 19:15

It's telling me the file is too big to attach. The file is 6000KB. Is there a way it could be emailed? Or maybe it wasn't compressed right, I've never used Zip files before. By the way my operating system is 64 bit

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Re: Uninstallation of Panda AV Pro 2011

Post by VirusBuster » Fri, 26 Apr 2013, 09:31

sassynail wrote:By the way my operating system is 64 bit
Did you try deleting HKEY_LOCAL_MACHINE\Software\Wow6432Node\Panda SMCL
If you tried and the generic uninstaller is not launched, please contact your local support team referring this thread and provide them the PSInfo so that a case can be opened to study the issue
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Jorge Torre
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sassynail
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Re: Uninstallation of Panda AV Pro 2011

Post by sassynail » Fri, 26 Apr 2013, 15:26

It says Panda Security and Panda Software and when I open them it says PavShld and Psksrv. Do I delete the 2 Panda files?

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Re: Uninstallation of Panda AV Pro 2011

Post by sassynail » Fri, 26 Apr 2013, 21:16

I tried deleting where it says Panda Software and Panda Security and it says can not be deleted, error deleting keys.

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