I have Panda Antivirus Pro 2012 with a license expiration of 8/29/2013 but Panda expired my account on 6/8/2013.
What is going on? I'm confused.
[SOLVED] license expired early
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: license expired early
Go to the update settings - license data
Does it show the correct expiry date there?
Click the Refresh data link and check if the problem is corrected
Does it show the correct expiry date there?
Click the Refresh data link and check if the problem is corrected
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: license expired early
Thank you for your reply.
As I am online writing this message, I went into Panda then License Data then Refresh Data. The response is - Connection Error - "Could not access the updates server. Check that you are connected to the Internet."
Since I am messaging you, I am obviously connected to the internet. Still confused.
Here is a new message, a pop up status box:
could not update - then underneath, refresh data.
I clicked refresh then went into Panda again.
I clicked refresh data again and received the same "could not access the update server"
I then tried the "extend license" button. This gave me the following error message:
Panda Antivirus Pro 2012 Activation Wizard
Oops, an error has occurred:
Generic Error: An error occurred during product activation.
Error code: 0005:0002
following the help instructions, it says the error may occur if IE is set to Work Offline (I am using Firefox, but my IE was set to offline) I have just changed IE to online.
I now received the message -
Product Activation - correct ID details
GOOD NEWS - EVERYTHING IS NOW FIXED!!!
The hidden source of the problem was a product update done last year. Apparently it never updated to the Panda system. This was because I normally keep IE offline because I use the Firefox browser.
Suggestion- allow Panda to work through Firefox.
As I am online writing this message, I went into Panda then License Data then Refresh Data. The response is - Connection Error - "Could not access the updates server. Check that you are connected to the Internet."
Since I am messaging you, I am obviously connected to the internet. Still confused.
Here is a new message, a pop up status box:
could not update - then underneath, refresh data.
I clicked refresh then went into Panda again.
I clicked refresh data again and received the same "could not access the update server"
I then tried the "extend license" button. This gave me the following error message:
Panda Antivirus Pro 2012 Activation Wizard
Oops, an error has occurred:
Generic Error: An error occurred during product activation.
Error code: 0005:0002
following the help instructions, it says the error may occur if IE is set to Work Offline (I am using Firefox, but my IE was set to offline) I have just changed IE to online.
I now received the message -
Product Activation - correct ID details
GOOD NEWS - EVERYTHING IS NOW FIXED!!!
The hidden source of the problem was a product update done last year. Apparently it never updated to the Panda system. This was because I normally keep IE offline because I use the Firefox browser.
Suggestion- allow Panda to work through Firefox.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: license expired early
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them