i tested for several days now and its still crashing regularly.
any ideas?
[SOLVED] [03481847] Alps Pointing Device Driver crash
Re: [03481847] Alps Pointing Device Driver crash
Hi,
In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.
To determine which process is crashing, a postmortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.
Best regards,
In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.
To determine which process is crashing, a postmortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.
Best regards,
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03481847] Alps Pointing Device Driver crash
Closed due to lack of response
TOPIC CLOSED
TOPIC REOPENED
TOPIC CLOSED
TOPIC REOPENED
Last edited by VirusBuster on Thu, 23 Aug 2012, 11:39, edited 1 time in total.
Reason: Postmortem dump received
Reason: Postmortem dump received
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Regarding [CLOSED][03481847] Alps Pointing Device Driver crash
Link to the Original Thread: http://support.pandasecurity.com/forum/ ... 97ecd01846.
This is the dump you requested:
https://www.dropbox.com/s/1ce19n66toxed ... 0120822.7z
This is the dump you requested:
https://www.dropbox.com/s/1ce19n66toxed ... 0120822.7z
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03481847] Alps Pointing Device Driver crash
If you are still running the 2012 version, try this hotfix: hft111104s4_r6.exe
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [03481847] Alps Pointing Device Driver crash
until now there were no more crashes.
however, the hotfix installer reads "Disables behavioral heuristic analysis". Does that mean that the COMPLETE feature is disabled now?
however, the hotfix installer reads "Disables behavioral heuristic analysis". Does that mean that the COMPLETE feature is disabled now?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03481847] Alps Pointing Device Driver crash
It only disables a small component of the unknown threats protection, not all the protection
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03481847] Alps Pointing Device Driver crash
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them