[SOLVED] [03481847] Alps Pointing Device Driver crash

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MrMKHR
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Re: [03481847] Alps Pointing Device Driver crash

Post by MrMKHR »

i tested for several days now and its still crashing regularly.

any ideas?
TaTienDo
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Re: [03481847] Alps Pointing Device Driver crash

Post by TaTienDo »

Hi,

In order to continue with the study of your incident, Panda Security needs to collect additional data from your computer.

To determine which process is crashing, a postmortem dump of the computer is needed. To generate this file, please download the document How to generate a post-mortem memory dump, follow the steps indicated and forward the resulting files to us.

Best regards,
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Re: [03481847] Alps Pointing Device Driver crash

Post by VirusBuster »

Closed due to lack of response
TOPIC CLOSED

TOPIC REOPENED
Last edited by VirusBuster on Thu, 23 Aug 2012, 11:39, edited 1 time in total.
Reason: Postmortem dump received
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Jorge Torre
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MrMKHR
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Regarding [CLOSED][03481847] Alps Pointing Device Driver crash

Post by MrMKHR »

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Re: [03481847] Alps Pointing Device Driver crash

Post by VirusBuster »

If you are still running the 2012 version, try this hotfix: hft111104s4_r6.exe
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Jorge Torre
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MrMKHR
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Re: [03481847] Alps Pointing Device Driver crash

Post by MrMKHR »

until now there were no more crashes.

however, the hotfix installer reads "Disables behavioral heuristic analysis". Does that mean that the COMPLETE feature is disabled now?
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Re: [03481847] Alps Pointing Device Driver crash

Post by VirusBuster »

It only disables a small component of the unknown threats protection, not all the protection
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Jorge Torre
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VirusBuster
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Re: [03481847] Alps Pointing Device Driver crash

Post by VirusBuster »

ISSUE SOLVED
Regards,

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