[CLOSED] PCOP Rebooting PC Without Warning

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Shiva_JKP
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[CLOSED] PCOP Rebooting PC Without Warning

Post by Shiva_JKP »

Hi,

We have recently installed PCOP on a client site, 15+ machines.

Panda Endpoint Agent 6.70.00.0000
Panda Endpoint Protection 06.70.10.0000
Last Updated: 09/08/2013

We are seeing 3 PC's all HP (different models) that are rebooting without warning, running on Windows Vista Business.

System Event logs show Unexpected shutdown.

One particular PC that is running off wireless dongle tends to reboot frequently particularly when accessing the internet or being accessed via remote connection (CentraStage).

Currently I have uninstalled PCOP on the PC with the wireless dongle and has been running for over 3hours without issues. (Running Youtube videos and monitored via remote access on CentraStage).

I will reinstall PCOP after 1.00pm today to see if the PC starts to reboot itself.

Are there any known issues of PCOP causing PC's to reboot without warning?

JKP
Last edited by Shiva_JKP on Wed, 14 Aug 2013, 12:30, edited 1 time in total.
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Shiva_JKP
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Re: PCOP Possibly Rebooting PC Without Warning

Post by Shiva_JKP »

Panda Agent reinstalled 15:17.

Will monitor issue
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Shiva_JKP
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Re: PCOP Possibly Rebooting PC Without Warning

Post by Shiva_JKP »

I rebooted the PC after installation.

15:26 Launched YouTube Video and monitoring via CentraStage.

PC rebooted without warning 15:39, lasted 13mins.

PCOP does appear to be causing the reboot.

Will log a call with Panda Coporate Support.
ttuggle
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Re: PCOP Possibly Rebooting PC Without Warning

Post by ttuggle »

Hi Shiva,

Could you check the version of PCOP that you have installed on the Vista Business machines?
If you are running PCOP version 6.50 or later we have a Hotfix to address the issue. If you find you are
running version 6.50 or later, then open a support case and we can provide you with the hotfix.


Corporate Support
Panda Security, US
ttuggle
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Re: PCOP Possibly Rebooting PC Without Warning

Post by ttuggle »

Contact Support for the US and Canada:
http://www.pandasecurityusa.com/support ... e/contact/

Contact Panda Support for other Countries:
http://www.pandasecurity.com/about/cont ... lt_int.htm
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Shiva_JKP
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Re: PCOP Rebooting PC Without Warning

Post by Shiva_JKP »

Support call logged with Panda Corporate Support.

A modified installer has been created with reduced functionality/Options.
(Behavioural Detection Technologies - block malicious action - disabled).

Previous version uninstalled.

Reduced version installed.

PC operated for over 15 hours without rebooting (streaming video and monitored via remote access)
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Shiva_JKP
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Re: PCOP Rebooting PC Without Warning

Post by Shiva_JKP »

Reported back to Simon at corporate support.

Provided a error capture tool - PSInfo2_V2.exe.

Unintalled reduced version of PCOP - rebooted PC

Installed full version of PCOP and performed update - PC rebooted.

Executed PSInfo2_V2.exe, filled in details, clicked Start Logging.

Clicked unable to reproduce. (As the pc is rebooting advised to click this option)

Generated log file, sent to Panada Corporate Support for review.
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