[CLOSED] weird issue with panda endpoint protection

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honx
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[CLOSED] weird issue with panda endpoint protection

Post by honx » Tue, 17 Sep 2013, 20:25

first, i have the client with german language, so i don't know exaktly, how things are called in english version.
i have some weird issues with endpoint protection from panda cloud office protection.
if my computer had been running for some time (two or three days without reboot),
scanning a single file with "scan with panda endpoint protection" from file context menu doesn't work anymore.
dialog says, that the scan is completed but files scanned: 0. the program has stopped working. time for reboot.
after reboot this scan works again for some time. but after some time the same problem occurs again.
i have done a complete system scan recently (which took more than 20 hours), but it found no malware.
another wierd experience: after this complete scan steam is starting and updating twice on system startup.
my system is windows 7 64 bit.

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rmadzharov
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Re: weird issue with panda endpoint protection

Post by rmadzharov » Mon, 23 Sep 2013, 09:50

Hi!

Check in the PCOP web-console what is the version of the protection and let us know :)

Cheers!
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

honx
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Re: weird issue with panda endpoint protection

Post by honx » Mon, 23 Sep 2013, 16:50

i could find following infos (computers tab):
Installation date: 9/28/2010 2:24:58 PM
Protection version: 6.20.11.0000
Agent version: 6.60.00.0000
Signature file: 9/23/2013 11:57:33 AM
Last connection: 9/23/2013 1:09:21 PM
Operating system: Windows 7 Ultimate 64 Service Pack 1

Protection
Status:
File protection Enabled
Mail protection Enabled
Firewall protection Enabled
Device control Disabled
Antivirus protection for Exchange Server Not applicable
Anti-spam protection for Exchange Server Not applicable
i hope, these infos help.

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rmadzharov
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Re: weird issue with panda endpoint protection

Post by rmadzharov » Tue, 24 Sep 2013, 09:08

Hi!

Please PM me your customer number and I will request you get your version upgraded ;)

Cheers!
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

honx
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Re: weird issue with panda endpoint protection

Post by honx » Wed, 25 Sep 2013, 16:55

thank you!
after i asked the vendor (where i bought panda software) for my customer number
(which i didn't know), i showed him my problem (this topic i posted here).
they made a new license and sent me a new version of waagent.
how can i enable firewall and mail protection which seem to be disabled.
and what exactly is device control? should i activate it too?

now i have following version:
Installation date: 9/25/2013 4:26:15 PM
Protection version: 6.70.10.0000
Agent version: 6.70.00.0000
Signature file: 9/25/2013 3:32:13 PM
Last connection: 9/25/2013 4:36:01 PM
Operating system: Windows 7 Ultimate 64 Service Pack 1
Mail Server: Not installed
Protection
Status:
File protection Enabled
Mail protection Disabled
Internet browsing protection Disabled
Firewall protection Disabled
Device control Disabled

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rmadzharov
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Re: weird issue with panda endpoint protection

Post by rmadzharov » Thu, 26 Sep 2013, 10:43

Hi!

Wtf, new license?!?!?!

Your vendor should:
1. Provide you with your registration information (client ID).
2. Escalate the upgrade request to the Panda HQ.
3. Inform you when the upgrade is done - the Panda protections and agents will be upgraded automatically.

In any case - you should be able to enable all the protection modules for a particular Profile - go to the Panda web console -> Computer settings -> choose a Profile -> enable all features you need.

Device control enables you to disable, say, removable media (USBs CDs etc), web cameras and other peripherials etc. It is quite self-explanatory. E.g. if you work in a bank, you wouldn't want your users to be able to extract information from their PCs, so you will disable USB stick support...

Let us know in case you have any further inquiries.

Cheers!
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

honx
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Re: weird issue with panda endpoint protection

Post by honx » Thu, 03 Oct 2013, 12:47

i have installed the new version about a week ago but this issue remains. what is wrong with my installation?
the scan seems compleded but files scanned: 0. my pc has been running for about a week since last reboot.
this bug is not very useful, i don't want to reboot the system just to scan a file for malware. :D

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rmadzharov
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Re: weird issue with panda endpoint protection

Post by rmadzharov » Fri, 04 Oct 2013, 09:45

Hi!

Let me ask you this:

Do you have just 1 PC protected with PCOP?

If that is the case, kindly contact your vendor, as they are the group responsible for supporting your Panda installation. We will cooperate with them, should they request it.

Cheers!
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

honx
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Re: weird issue with panda endpoint protection

Post by honx » Wed, 09 Oct 2013, 16:34

i have contacted my vendor by email. now i'll have to wait.

same problem occurs also with complete system scan.
tells me that it's finished after 1 second and files scanned: 0.

another question: how can i restart panda endpoint protection without having to reboot the system?

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rmadzharov
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Re: weird issue with panda endpoint protection

Post by rmadzharov » Tue, 15 Oct 2013, 15:34

Hello,

Thank you for your reply.

Please elaborate on "how to restart Panda".
You can restart the Panda services... Start -> Run -> type "services.msc" -> restart the Panda related services.
If you wish to test whether your antivirus solution is indeed working you can try to download the EICAR test malware from http://www.eicar.org

Cheers!
The postings on this site are solely my own and do not represent or constitute Panda Security's positions, views, strategies or opinions.

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