[CLOSED] installation error "this version cannot be upgraded"

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dkist
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[CLOSED] installation error "this version cannot be upgraded"

Post by dkist »

I uninstalled panda endpoint protection. When I want to install waagent again I have the error "this version cannot be upgraded". When I click OK, the installation program closes.
The machine is Win7 Pro 32bit
dkist
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Re: installation error "this version cannot be upgraded"

Post by dkist »

Solved. I deleted some registry entries
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rmadzharov
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Re: installation error "this version cannot be upgraded"

Post by rmadzharov »

Hi!

Good job :)
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a06petah
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Re: installation error "this version cannot be upgraded"

Post by a06petah »

"some registry entries" arent really helpfull for us who have the same problem. :cry:
Could you elaborate? Getting this on windows 8.1.
a06petah
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Re: installation error "this version cannot be upgraded"

Post by a06petah »

As i got help from the support by email rather then from this forum i thought that i would share a workings solution.
Download the "Windows installer cleanup utility" from http://ftp.pandasecurity.se/download/msicuu2.exe

Start the program and look for "Panda endpoint agent" without any versionnumber. Remove it and try to install PCOP again.

Worked for me.
ttuggle
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Re: installation error "this version cannot be upgraded"

Post by ttuggle »

The Panda installer may be finding the following registry keys and it may be trying to upgrade instead of installing new package:

Please look for the Class ID left over by previous Panda Endpoint:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\A2AA84ECF805DF54EBFEDC41442782BA

And/or

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4A009B3F721B3174393BDD059CDDCFAE

Delete these keys if still present

Panda should let the installer finish successfully after that…

hint: look for any other Class IDs pointing to Panda on the same branch (if any):

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products

NOTE: The Class id number itself may be different than the one here, since the id depends on the previous version of Panda running before! Also, Microsoft's Generic Warning on editing registry applies here (Ex. back up before editing registry...)

Let us know if the problem continues even after deleting this key.
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