[CLOSED] Panda Desktop Protection
[CLOSED] Panda Desktop Protection
Hi,
Some systems are getting stuck on while running Panda AV scan.
Please help.
Regards,
Raman
Some systems are getting stuck on while running Panda AV scan.
Please help.
Regards,
Raman
Re: Panda Desktop Protection
Hi Raman,
How many machines are we talking about? Is this a scheduled scan (from the console), or started locally? Which OS do these machines have? Are they all stuck on the same file?
Thanks,
Regards
How many machines are we talking about? Is this a scheduled scan (from the console), or started locally? Which OS do these machines have? Are they all stuck on the same file?
Thanks,
Regards
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com
Re: Panda Desktop Protection
Hi,
4 to 5 system are facing this issue. It is manual scan only also not specific files, stucked different exe files.
Regards,
Raman
4 to 5 system are facing this issue. It is manual scan only also not specific files, stucked different exe files.
Regards,
Raman
Re: Panda Desktop Protection
Hi Raman,
In that case, on 2 machines (preferably different OS if applicable), execute PSErrorTrace:
In that case, on 2 machines (preferably different OS if applicable), execute PSErrorTrace:
- Download PsErrorTrace.zip (1,19 MB) and save it to your desktop. Open it and then run the file PsErrorTrace.exe (as admin under Vista or higher).
- Choose the type of operation you were doing when you encountered the problem (installing, activating, opening a program, scanning, etc.).
- Fill out your Forum registered email and description of problem.
- Hit Start. You will see a new screen analyzing your computer.
- Replicate the problem you encountered (scan stuck, failed installation, etc.).
- Once you were able to replicate the problem, click Finish.
- Choose Exit and save the report PsErrorTrace.psinfo to your computer. Post that file here as attachment so we can take a look.
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com
Re: Panda Desktop Protection
Hi,
Pls find report.
Regards,
Raman
Pls find report.
Regards,
Raman
Re: Panda Desktop Protection
Hi Raman,
Can you attach the file as requested?
Thanks!
Can you attach the file as requested?
Thanks!
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com
Re: Panda Desktop Protection
Hi,
Please find attached reports for your ref.
Thanks,
Raman
Please find attached reports for your ref.
Thanks,
Raman
Re: Panda Desktop Protection
Hi,
Any update?
Any update?
Re: Panda Desktop Protection
Awaiting for your reply.
Re: Panda Desktop Protection
Good morning Raman,
Apologies for the delay, but I was on holidays for a few days.
I will check your logs and get back to you as soon as possible.
Apologies for the delay, but I was on holidays for a few days.
I will check your logs and get back to you as soon as possible.
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com