[CLOSED] Panda Desktop Protection

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Shaun
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[CLOSED] Panda Desktop Protection

Post by Shaun »

Hi,

Some systems are getting stuck on while running Panda AV scan.

Please help.

Regards,
Raman
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bartblaze
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Re: Panda Desktop Protection

Post by bartblaze »

Hi Raman,

How many machines are we talking about? Is this a scheduled scan (from the console), or started locally? Which OS do these machines have? Are they all stuck on the same file?

Thanks,

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Shaun
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Re: Panda Desktop Protection

Post by Shaun »

Hi,

4 to 5 system are facing this issue. It is manual scan only also not specific files, stucked different exe files.

Regards,
Raman
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bartblaze
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Re: Panda Desktop Protection

Post by bartblaze »

Hi Raman,

In that case, on 2 machines (preferably different OS if applicable), execute PSErrorTrace:
  • Download PsErrorTrace.zip (1,19 MB) and save it to your desktop. Open it and then run the file PsErrorTrace.exe (as admin under Vista or higher).
  • Choose the type of operation you were doing when you encountered the problem (installing, activating, opening a program, scanning, etc.).
  • Fill out your Forum registered email and description of problem.
  • Hit Start. You will see a new screen analyzing your computer.
  • Replicate the problem you encountered (scan stuck, failed installation, etc.).
  • Once you were able to replicate the problem, click Finish.
  • Choose Exit and save the report PsErrorTrace.psinfo to your computer. Post that file here as attachment so we can take a look.
Thanks!
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Shaun
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Re: Panda Desktop Protection

Post by Shaun »

Hi,

Pls find report.

Regards,
Raman
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bartblaze
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Re: Panda Desktop Protection

Post by bartblaze »

Hi Raman,

Can you attach the file as requested?

Thanks!
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Personal blog: http://bartblaze.blogspot.com
Shaun
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Re: Panda Desktop Protection

Post by Shaun »

Hi,

Please find attached reports for your ref.


Thanks,
Raman
Shaun
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Re: Panda Desktop Protection

Post by Shaun »

Hi,

Any update?
Shaun
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Re: Panda Desktop Protection

Post by Shaun »

Awaiting for your reply.
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bartblaze
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Re: Panda Desktop Protection

Post by bartblaze »

Good morning Raman,

Apologies for the delay, but I was on holidays for a few days.

I will check your logs and get back to you as soon as possible.
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Personal blog: http://bartblaze.blogspot.com
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