Hi,
We have about 30 users using the Panda Cloud Antivirus software and one of them seems to be having issues with PSANHost.exe hogging the CPU for extended periods of time preventing the user from doing anything with the computer whilst it's happening. This doesn't seem to happen on any of the other machines.
Can you offer any help in sorting out this issue
Thanks
[CLOSED] PSANHost.exe hogging the CPU
-
- Registered user
- Posts: 3
- Joined: Fri, 28 Mar 2014, 17:55
Re: PSANHost.exe hogging the CPU
Hi Mike,
Can you tell me what version of the Panda Endpoint Protection is installed on the computer experiencing the issue?
Regards
Can you tell me what version of the Panda Endpoint Protection is installed on the computer experiencing the issue?
Regards
-
- Registered user
- Posts: 3
- Joined: Fri, 28 Mar 2014, 17:55
Re: PSANHost.exe hogging the CPU
Hi,
Sorry for the delay in replying, I've been on holiday.
The Panda details are shown below and were taken from the PCOP console.
Protection version: 6.70.20.0000
Agent version: 6.81.11.0000
Signature file: 4/6/2014 9:25:05 AM
Thanks
Mike
Sorry for the delay in replying, I've been on holiday.
The Panda details are shown below and were taken from the PCOP console.
Protection version: 6.70.20.0000
Agent version: 6.81.11.0000
Signature file: 4/6/2014 9:25:05 AM
Thanks
Mike
Re: PSANHost.exe hogging the CPU
Hi Mike,
Best thing would be to request the upgrade to the latest version, as it's likely to solve your issue.
Can you PM me your customer number so I can arrange the upgrade?
Regards
Best thing would be to request the upgrade to the latest version, as it's likely to solve your issue.
Can you PM me your customer number so I can arrange the upgrade?
Regards
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com
Re: PSANHost.exe hogging the CPU
Hi Mike,
The upgrade has been requested and your clients should be upgrading today. Please verify tomorrow if the issue still occurs.
Regards
The upgrade has been requested and your clients should be upgrading today. Please verify tomorrow if the issue still occurs.
Regards
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com
-
- Registered user
- Posts: 3
- Joined: Fri, 28 Mar 2014, 17:55
Re: PSANHost.exe hogging the CPU
Thank you I can see that they've been updating today.
Re: PSANHost.exe hogging the CPU
Hi Mike,
Excellent, please do let me know should the issue still occur with the latest version.
Excellent, please do let me know should the issue still occur with the latest version.
Twitter: @bartblaze
Personal blog: http://bartblaze.blogspot.com
Personal blog: http://bartblaze.blogspot.com