[SOLVED] False Positive Report

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ChrisMansion
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Posts: 14
Joined: Mon, 31 Mar 2014, 10:15

[SOLVED] False Positive Report

Post by ChrisMansion »

Hi guys,

I raised this issue in May 2015 - was eventually advised to send an email and was provided an email address but did not receive any response.

my company runs several licensed & regulated online casino brands:

casino dot com
mansioncasino dot com
club777 dot com
slotsheaven dot com and
lesacasino dot com.

These are licensed and regulated websites, offering a file which can be downloaded by the end-user. It is a small "Casino Lobby" file, from where customers can log in and play the casino games. The file is from a world renowned supplier and it is constantly and extensively tested for any virus issues - it does not have any viruses.

Panda Free Antivirus version 15.1.0 is blocking the download of this casino file from ALL the brands mentioned above.

Please see the attached 3 images showing the attempted downloaded being blocked and the file deleted.

Grateful for someone's assistance in removing these false positive detections from these files - would it help if I uploaded the file as an attachment in my post?

Much appreciated,

Thanks

Chris
Web Presence
Mansion Group
Attachments
Panda-neutralised file.png
Panda-neutralised file.png (13.14 KiB) Viewed 4370 times
Panda - blocked file.PNG
Panda - blocked file.PNG (58.5 KiB) Viewed 4370 times
Panda - quarantined files.PNG
Panda - quarantined files.PNG (42.31 KiB) Viewed 4370 times
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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False Positive Report

Post by VirusBuster »

Can you please upload the installers to our FTP so that we can whitelist them?
I'll PM you the FTP details
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
buycard
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Posts: 20
Joined: Sun, 16 Sep 2012, 16:11

Re: False Positive Report

Post by buycard »

VirusBuster wrote:Can you please upload the installers to our FTP so that we can whitelist them?
I'll PM you the FTP details
Can you please PM me your viruslab's FTP? i want to send new malware samples regularly.

thanks
User avatar
VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False Positive Report

Post by VirusBuster »

buycard wrote:
VirusBuster wrote:Can you please upload the installers to our FTP so that we can whitelist them?
I'll PM you the FTP details
Can you please PM me your viruslab's FTP? i want to send new malware samples regularly.

thanks
We provided access to the FTP to ChrisMansion for whitelisting the software
Sorry, but we can't do that as nobody monitors the FTP for new uploads and it is also used for other purposes apart from uploading samples
You must contact your local support team to provide the samples (always password compressed with password panda) officially open a case to be escalated to our laboratory
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
User avatar
VirusBuster
Official moderator
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False Positive Report

Post by VirusBuster »

The files have been whitelisted so they won't be detected again with the next signature update/synchronization
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
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