[SOLVED] Re-detection on the file white-listed in solved issue 04169659

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Abhi_virus
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[SOLVED] Re-detection on the file white-listed in solved issue 04169659

Post by Abhi_virus » Mon, 09 Nov 2015, 15:00

DriverSupport.zip
Detected file
(281.17 KiB) Downloaded 154 times
Dear Team,

The file is now being detected as PUP/PcDriversHeadQuarters. The file has not been changed since the last submission.

Can you please re-test the file and remove the falsepositive issues. The last response we received from you was on Wed, 02 Sep 2015, 12:56, Since then there has been now new changes/updation in the file.

Please help me with this issue.

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Re: Re-detection on the file white-listed in solved issue 04169659

Post by Abhi_virus » Sat, 14 Nov 2015, 07:23

Dear Team,

Its been a week since i posted this issue. Can you please check and resolve this?

Response will be highly appreciable.

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Genuine file is being detected as PUP

Post by Abhi_virus » Sat, 14 Nov 2015, 07:56

Panda_LogFile.zip
Log File
(1.02 KiB) Downloaded 157 times
Dear Team,

One of our clients genuine product is being detected as PUP. The file does not perform any malicious activity and its does no harm to the system.

Can you please fix this issue.

The marked file is hosted on https://secure.driversupport.com/direct ... upport.exe

Please find the log file of the detection as attachment. Please do let me know if you need any other details.

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Re: Genuine file is being detected as PUP

Post by Abhi_virus » Mon, 16 Nov 2015, 10:24

Hi Team,

Can you please reanalyze this detection and provide a fix for this at the earliest.

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Re: Re-detection on the file white-listed in solved issue 04169659

Post by VirusBuster » Mon, 16 Nov 2015, 17:45

What Panda product are you using?
We have checked here and it is not being detected
Make sure that the antivirus is synchronized (in the report) before checking again
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Abhi_virus
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Re: Re-detection on the file white-listed in solved issue 04169659

Post by Abhi_virus » Mon, 16 Nov 2015, 19:05

We are using Panda Global protection 2016 . Version 16.0.1.

The detection occurs when we install the specified product.

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Re: Re-detection on the file white-listed in solved issue 04169659

Post by VirusBuster » Tue, 17 Nov 2015, 18:32

The detections were not in the installer itself but on some components copied during the installation
We have corrected the detection and the files won't be detected again with the next signature update/synchronization
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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