[SOLVED] False positive on our product

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samuel1234
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[SOLVED] False positive on our product

Post by samuel1234 » Thu, 28 Jan 2016, 10:09

Our product is immediately moved to quarantine. Is there a possibility to whitelist it?

Edit: I got the information, that the product is Panda Antivirus Free 2015 (Version 16.1.0).

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VirusBuster
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Re: False positive on our product

Post by VirusBuster » Fri, 29 Jan 2016, 12:30

Can you please upload the software to our FTP so that we can whitelist them?
I'll PM you the FTP details in a few minutes
Regards,

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Jorge Torre
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VirusBuster
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Re: False positive on our product

Post by VirusBuster » Fri, 11 Mar 2016, 13:39

Hi

The files won't be detected again with the next signature update/synchronization
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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