Our product is immediately moved to quarantine. Is there a possibility to whitelist it?
Edit: I got the information, that the product is Panda Antivirus Free 2015 (Version 16.1.0).
[SOLVED] False positive on our product
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- Registered user
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- VirusBuster
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- Location: Panda HQ - Bilbao
Re: False positive on our product
Can you please upload the software to our FTP so that we can whitelist them?
I'll PM you the FTP details in a few minutes
I'll PM you the FTP details in a few minutes
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positive on our product
Hi
The files won't be detected again with the next signature update/synchronization
The files won't be detected again with the next signature update/synchronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them