[SOLVED] SunsetScreen False Positive

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yigido1
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[SOLVED] SunsetScreen False Positive

Post by yigido1 »

Panda Free Antivirus Report

Olaylar Daha fazla ayrıntı Tarih/Saat Durum
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Muhtemel istenmeyen program algılandı PUP/TSULoader Konum: C:\Program Files (x86)\SunsetScreen\SunsetScreen.exe 27.02.2016 22:31 Bilgisayarı yeniden başlattıktan sonra silinecektir.
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Please download this software: http://www.skytopia.com/software/sunsetscreen/

Panda Free Antivirus detected its files as possible unwanted application. It is legit. Please remove that false positive. I cannot use my software with Panda.

Don't you have any submission website?

Thanks
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VirusBuster
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Re: SunsetScreen False Positive

Post by VirusBuster »

We have created the case 04296172 for this issue
We'll keep you updated
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
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VirusBuster
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Re: SunsetScreen False Positive

Post by VirusBuster »

Hi

The file won't be detected again with the next signature update / synchronization
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
yigido1
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Posts: 7
Joined: Sat, 27 Feb 2016, 23:34

Re: SunsetScreen False Positive

Post by yigido1 »

It took 4 days to solve this false positive.
May I get a specific e-mail address or a FTP address to send samples to Panda directly. I can collect quality samples ;)
It will help the community. You are very slow with e-mail submissions.

Thanks
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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
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Re: SunsetScreen False Positive

Post by VirusBuster »

ISSUE SOLVED
You can send them renamed and password compressed to falsepositives@pandasecurity.com but you won't get any response apart from the acknowledge email due to the huge amount of emails received everyday

Check also this FAQ:
How to report malware issues
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
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