[CLOSED] Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

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weikee
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[CLOSED] Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by weikee » Wed, 02 Mar 2016, 10:24

Hi,

How can I whitelist the application. It detect the application as Virus with the message "Virus detected W32/Exploit.gen"

Panda AV used : Panda Free Antivirus Ver 15.1.0

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by VirusBuster » Thu, 03 Mar 2016, 17:09

Hi

Can you post a copy of the antivirus report?
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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by weikee » Fri, 04 Mar 2016, 05:30

VirusBuster wrote:Hi

Can you post a copy of the antivirus report?

Here the report

Events Date/Time Status More details
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Synchronization 3/2/2016 5:35 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 3/1/2016 3:31 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 2/29/2016 12:32 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 2/29/2016 12:29 PM Location: C:\Users\Admin\Downloads\StartConfigure.exe
Virus detected W32/Exploit.gen 2/29/2016 12:23 PM It will be deleted after restarting the computer Location: C:\Users\Admin\Downloads\StartConfigure.exe
Computer vaccinated 2/29/2016 12:10 PM Vaccinated
Computer vaccinated 2/29/2016 12:05 PM Vaccinated

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by VirusBuster » Fri, 04 Mar 2016, 16:09

We will need a password compressed copy of the StartConfigure.exe file
You can restore it from the quarantine
Regards,

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weikee
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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by weikee » Fri, 04 Mar 2016, 16:19

VirusBuster wrote:We will need a password compressed copy of the StartConfigure.exe file
You can restore it from the quarantine
Hi,

This application will be install into multiple workstation that uses Panda antivirus, can you help whitelist/whitelable it?

Can I send you a Google drive link instead of sending a password protected zip file?

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by VirusBuster » Fri, 04 Mar 2016, 16:27

weikee wrote:Can I send you a Google drive link instead of sending a password protected zip file?
Sure
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weikee
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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by weikee » Fri, 04 Mar 2016, 16:44

VirusBuster wrote:Sure
Thanks, How Can i send you privately?

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by VirusBuster » Mon, 07 Mar 2016, 10:41

Attachments are not allowed on private messages
You can upload the file to any online storage server such as MEGA, MediaFire, Drobox... and provide me the download link
Regards,

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by weikee » Mon, 07 Mar 2016, 11:27

VirusBuster wrote:Attachments are not allowed on private messages
You can upload the file to any online storage server such as MEGA, MediaFire, Drobox... and provide me the download link

Hi VB,

I sent you the link via Private Message, Please check. TQ

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Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.

Post by VirusBuster » Mon, 07 Mar 2016, 11:57

I have sent the files to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
Regards,

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