[SOLVED] Possible False Positive

[Alexion Software]

Hi there,

We (Alexion Software) make a CRM program (Alexion CRM) and want to make sure it is not blacklisted or possibly treated as suspected malware or suspicious file. All our programs we digitaly sign with a code signing certificate from DigiCert.

The version of the file (Alexion CRM setup.exe) will be updated once there is a newer version of our software. Normaly 2x a month.

Normaly downloaded by our customers at
- alexion.nl/setup.exe (redirect to:)
- alexion.nl/download/Alexion CRM setup.exe

alternatively
- www.alexion.nl/download/Alexion_CRM_setup.zip

I'm not sure wether this file of certificate can be whitelisted but Avast! gave it a false positive and after sending it to their whitelist scanner it is now added to their white list

I hope you can do something similar

If you need more information about our software please contact me.

[hyperion]

Downloaded and analyzed the file for testing purposes and it's absolutely clean.
I'm sure Virusbuster will write you in order to upload the file for whitelisting

[Alexion Software]

Thnx for testing. It should be virusfree or else we did a dumb job.

BTW I did net yet hear anything from Virusbuster...

[VirusBuster]

Sorry, I've been quite busy these days and didn't have much time to check the forum
I have downloaded the installer and sent it to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted

[Alexion Software]

Thnx,

I'll be as patient as possible

[VirusBuster]

Hi

I have just received the confirmation that the whitelisting will be completed with next Monday's signature update/synchronization

[Alexion Software]

Thank you ever so much