[SOLVED] False positive / Whitelisting request

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infobyte
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[SOLVED] False positive / Whitelisting request

Post by infobyte » Tue, 12 Apr 2016, 17:10

Dear Panda Support Team,

We are a serious company from Brazil, that develops all kind of software, since little games for kids to complex database managers.

Please, how can we submit one of our application for whitelisting?


Best regards,


Fabio

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Re: False positive / Whitelisting request

Post by VirusBuster » Fri, 15 Apr 2016, 14:20

I will PM you our FTP details for you to upload the application so that it can be whitelisted
Regards,

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Jorge Torre
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infobyte
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Re: False positive / Whitelisting request

Post by infobyte » Fri, 15 Apr 2016, 14:34

Thank you!


Best regards,

Fabio

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Re: False positive / Whitelisting request

Post by VirusBuster » Mon, 18 Apr 2016, 16:14

I PM'd you the FTP details but I haven't received any confirmation stating that the application has been uploaded
Have you uploaded it?
We don't monitor the FTP for new files unless we are told that something has been uploaded
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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Re: False positive / Whitelisting request

Post by VirusBuster » Fri, 29 Apr 2016, 13:19

Hi

I've just received the conformation from our laboratory that the whitelisting will be completed with the next signature update synchronization
ISSUE SOLVED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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