[SOLVED] False positive / Whitelisting request

infobyte · Post by **infobyte** » Tue, 12 Apr 2016, 17:10

Dear Panda Support Team,

We are a serious company from Brazil, that develops all kind of software, since little games for kids to complex database managers.

Please, how can we submit one of our application for whitelisting?

Best regards,

Fabio

Post by **VirusBuster** » Fri, 15 Apr 2016, 14:20

I will PM you our FTP details for you to upload the application so that it can be whitelisted

infobyte · Post by **infobyte** » Fri, 15 Apr 2016, 14:34

Thank you!

Best regards,

Fabio

Post by **VirusBuster** » Mon, 18 Apr 2016, 16:14

I PM'd you the FTP details but I haven't received any confirmation stating that the application has been uploaded
Have you uploaded it?
We don't monitor the FTP for new files unless we are told that something has been uploaded

Post by **VirusBuster** » Fri, 29 Apr 2016, 13:19

Hi

I've just received the conformation from our laboratory that the whitelisting will be completed with the next signature update synchronization
ISSUE SOLVED

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[SOLVED] False positive / Whitelisting request

[SOLVED] False positive / Whitelisting request

Re: False positive / Whitelisting request

Re: False positive / Whitelisting request

Re: False positive / Whitelisting request

Re: False positive / Whitelisting request