[SOLVED] False positive / Whitelisting request

[infobyte]

Dear Panda Support Team,

We are a serious company from Brazil, that develops all kind of software, since little games for kids to complex database managers.

Please, how can we submit one of our application for whitelisting?


Best regards,


Fabio

[VirusBuster]

I will PM you our FTP details for you to upload the application so that it can be whitelisted

[infobyte]

Thank you!


Best regards,

Fabio

[VirusBuster]

I PM'd you the FTP details but I haven't received any confirmation stating that the application has been uploaded
Have you uploaded it?
We don't monitor the FTP for new files unless we are told that something has been uploaded

[VirusBuster]

Hi

I've just received the conformation from our laboratory that the whitelisting will be completed with the next signature update synchronization
ISSUE SOLVED