Hi,
We are a small IT company and we push updates to our clients using ClickOnce.
Panda Antivirus doesn't detect our apps as malware, however it blocks the ClickOnce installation without any warning, any popup, nothing.
All executables are digitally signed, including manifests and setup files. Signature is correctly verified even by Microsoft SmartScreen.
We have many apps that are signed with the same certificate, do we have to submit each one?
Also, note that the setup itself runs fine, isn't blocked, but when it starts downloading the required files, then Panda blocks that, and I found no way to whitelist.
Any help is very appreciated.
[CLOSED] Application whitelisting
- VirusBuster
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Re: Application whitelisting
How do you know that the antivirus is blocking it if there is no message about the block?sistema3 wrote:Panda Antivirus doesn't detect our apps as malware, however it blocks the ClickOnce installation without any warning, any popup, nothing.
Is it registered in the antivirus report?
Is it allowed if you disable the antivirus, firewall or application control protection?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Application whitelisting
Yes, if i manually disable Panda AV Protection I can correctly update the program.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Application whitelisting
What about the report? Is there any line referring to the block?
Which Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder
Which Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Application whitelisting
VERSION.INI
The folder C:\ProgramData\Panda Security\Panda Security Protection\Logs is empty. How do I generate the report?
Code: Select all
[VERSION]
VERSION=16.00.02.0000
LINE=4.0
TYPE=Release
NINST=20151111_Retail_2016
BRANCH=Retail_2016
REV=1
BUILD_DATE=11/11/2015 9:49:52
CID=7680E1BD-10CB-4D63-B682-8C63865317FF
[MODULES]
INSTALLER=7.05.00.0025
NNS=3.2.0.358
PSBOOT=1.0.31.0
RKPAVPROC=2.0.11.0
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Application whitelisting
Try this hotfix
Please check the product help, the section Reports and statistics - Events reportsistema3 wrote:The folder C:\ProgramData\Panda Security\Panda Security Protection\Logs is empty. How do I generate the report?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Application whitelisting
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them