[SOLVED] [04406625] False Positive Detection

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redesoft
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[SOLVED] [04406625] False Positive Detection

Post by redesoft » Wed, 21 Sep 2016, 22:48

Hi, we are a software house that develops ERP software to gas stations. One of our executable file is being detected as a virus by Panda Antivirus through the virustotal.com . How can we submit it to analysis in order to flag it as secure. Thank you in advance.

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Re: False Positive Detection

Post by Txaber » Thu, 22 Sep 2016, 13:29

Hi,

You have to send an email to: falsepositives@pandasecurity.com including the detected files.
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


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redesoft
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Re: False Positive Detection

Post by redesoft » Thu, 22 Sep 2016, 14:02

Hi, we tried a few minutes ago but the email returned.

Subject: No se puede entregar: False Positive Submission

"No se ha podido realizar la entrega a estos destinatarios o grupos:

falsepositives@pandasecurity.com
El buzón de correo del destinatario está lleno y no puede aceptar mensajes por el momento. Intente enviar de nuevo este mensaje más tarde o póngase en contacto directamente con el destinatario."

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Re: False Positive Detection

Post by VirusBuster » Fri, 23 Sep 2016, 11:56

Can you post a password compressed copy of the file and a copy of the antivirus report?
Regards,

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Jorge Torre
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redesoft
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Re: False Positive Detection

Post by redesoft » Fri, 23 Sep 2016, 15:11

Attachments
roteadorpdv1030.7z
The password is 3jdnav0vme8
(961.53 KiB) Downloaded 152 times

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Re: False Positive Detection

Post by VirusBuster » Mon, 26 Sep 2016, 10:46

We have created the case 04406625 for this issue
We'll keep you updated
Regards,

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Jorge Torre
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Re: [04406625] False Positive Detection

Post by VirusBuster » Mon, 26 Sep 2016, 16:29

The file won't be detected again with our next signature update
Regards,

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Jorge Torre
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redesoft
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Re: [04406625] False Positive Detection

Post by redesoft » Mon, 26 Sep 2016, 19:42

Thank you very much!

We appreciate your help.

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Re: [04406625] False Positive Detection

Post by VirusBuster » Tue, 27 Sep 2016, 08:33

ISSUE SOLVED
Regards,

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