[CLOSED] False positive detection

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
Elisavet
Registered user
Registered user
Posts: 1
Joined: Fri, 23 Sep 2016, 12:42

[CLOSED] False positive detection

Post by Elisavet » Fri, 23 Sep 2016, 12:49

My name is Elisavet Sandalidi and I am the Sales Manager at TiSoft, a building desgin software company.
Several customers of our software have been complaining that Panda antivirus detects our software as a virus and deletes it. As a result, they have to reinstall our software again and again.
How can we submit it to analysis in order to flag it as secure.
Thank you in advance.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False positive detection

Post by VirusBuster » Fri, 23 Sep 2016, 13:08

I will send you a PM with the FTP details so that you can upload it for us to whitelist
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: False positive detection

Post by VirusBuster » Wed, 30 Nov 2016, 11:51

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Virus - Archive Issues”