[CLOSED] how to prevent Panda from interfering with my installer?

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
davidb
Registered user
Registered user
Posts: 4
Joined: Tue, 11 Oct 2016, 16:55

[CLOSED] how to prevent Panda from interfering with my installer?

Post by davidb » Tue, 11 Oct 2016, 17:05

Hi,

I'm developing a desktop application. One of my testers has Panda on Windows 10, and it prevents my installer from even asking to elevate privileges. The error reported to my installer is "used by another process".

What do I need to do for Panda to play nice with my installer?

Thanks,
David

User avatar
PandaSupport1
Official moderator
Official moderator
Posts: 517
Joined: Mon, 02 Apr 2012, 18:34
Location: PSI Headquarters

Re: how to prevent Panda from interfering with my installer?

Post by PandaSupport1 » Wed, 12 Oct 2016, 09:30

Hi,

Could you attach a screenshot of the message which is Panda is showing in the installation process?
Regards,

Image
Alberto Domínguez
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

davidb
Registered user
Registered user
Posts: 4
Joined: Tue, 11 Oct 2016, 16:55

Re: how to prevent Panda from interfering with my installer?

Post by davidb » Wed, 12 Oct 2016, 18:18

Panda doesn't show a message. My WiX installer shows the message. Here's how we know it's Panda causing the problem, from my tester:

I disabled Panda Antivirus.
I uninstalled MC.
I ran the MC installer. (Same install file I'd previously used.)
There was no problem!

I uninstalled MC.
I restarted Panda AV.
I ran the MC installer.
There was still no problem, even with AV running. Was it really AV then?

I tried to uninstall MC.
I got that error message on uninstalling!

I disabled Panda AV.
I tried to uninstall MC.
It uninstalled this time.

I restarted Panda AV.
I waited a minute to make sure it was really doing its thing.
I ran the MC installer.
It installed fine, despite AV running.

I uninstalled MC.
I waited longer.
I ran the MC installer.
It failed.

I ran the MC installer repeatedly.
It failed repeatedly.

I disabled Panda Antivirus.
I ran the MC installer.
There was no problem!

I have attached a screen shot of the error shown in my WiX installer.
Attachments
image.png
image.png (71.23 KiB) Viewed 5739 times

User avatar
PandaSupport1
Official moderator
Official moderator
Posts: 517
Joined: Mon, 02 Apr 2012, 18:34
Location: PSI Headquarters

Re: how to prevent Panda from interfering with my installer?

Post by PandaSupport1 » Thu, 13 Oct 2016, 13:04

Hi,

We will need a copy of the installer to do some tests here.
Could you provide us?
Also, we will also need to know which Panda version is installed on this Pc.
Regards,

Image
Alberto Domínguez
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

davidb
Registered user
Registered user
Posts: 4
Joined: Tue, 11 Oct 2016, 16:55

Re: how to prevent Panda from interfering with my installer?

Post by davidb » Thu, 13 Oct 2016, 15:14

The installer is about 250 MB. Is there a way to send a link to you privately? Or how would you like me to get it to you?

I will find out from the tester what version of Panda he has installed.

Txaber
Official moderator
Official moderator
Posts: 185
Joined: Wed, 01 Aug 2012, 12:41
Location: HQ-Bilbo

Re: how to prevent Panda from interfering with my installer?

Post by Txaber » Fri, 14 Oct 2016, 11:41

Hi,

You can upload to google drive or different cloud storage or send us the installer link if you have uploaded in a website.
Regards,

Txaber Gartzia
TechSupport Department, Panda Security


I don't reply to private messages unless I have previously requested them

davidb
Registered user
Registered user
Posts: 4
Joined: Tue, 11 Oct 2016, 16:55

Re: how to prevent Panda from interfering with my installer?

Post by davidb » Thu, 27 Oct 2016, 06:38

The product is: Panda Free Antivirus 16.0.2. I sent a private message to Txaber with a link to download my installer.

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: how to prevent Panda from interfering with my installer?

Post by VirusBuster » Fri, 28 Oct 2016, 08:50

Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: how to prevent Panda from interfering with my installer?

Post by VirusBuster » Wed, 09 Nov 2016, 12:50

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Virus - Archive Issues”