[SOLVED] False positive

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RajeshB
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[SOLVED] False positive

Post by RajeshB » Fri, 21 Oct 2016, 12:01

Hi Support,

Three Ships Helper.exe is being falsely detected as a virus by your software, Free Antivirus.

Please could this be added to your whitelist ?

Regards,
Rajesh

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Re: False positive

Post by VirusBuster » Fri, 21 Oct 2016, 12:08

Could you please provide a password compressed copy of the detected file and a copy of the antivirus report?
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Jorge Torre
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RajeshB
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Re: False positive

Post by RajeshB » Mon, 24 Oct 2016, 13:12

The helper file can be downloaded from http://cltest.threeships.nl/plugin/Thre ... Helper.exe

Please find attached a copy of the antivirus report.

Regards,
Rajesh

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Re: False positive

Post by RajeshB » Mon, 24 Oct 2016, 13:20

hereby the attached copy of the antivirus report

Rajesh
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AV report.rar
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Re: False positive

Post by VirusBuster » Tue, 25 Oct 2016, 08:54

I have sent the software to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
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Jorge Torre
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RajeshB
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Re: False positive

Post by RajeshB » Tue, 25 Oct 2016, 09:26

Thank you.

Is quite a long time a couple of weeks?

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Re: False positive

Post by VirusBuster » Wed, 26 Oct 2016, 12:34

It won't be detected again with the next signature update/synchronization
Regards,

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