[SOLVED] False positive

[Julien@TLD]

Hello,

I would like to complete my full and detailed false positive removal request with the below form but it asks me a client ID I don't have as I am not a Panda customer.

http://www.pandasecurity.com/usa/homeus ... ontact.htm

I have created an account on the www.pandasecurity.com website (different than the forum used here) but I never received a client ID by mail even after validating the account.

How can I send my full request with this form ?

Otherwise, it is possible to discuss by private message with a moderator ?

Thanks.

[VirusBuster]

Sorry for the delay
You have created an account, but I'm not sure if you could send the request from it as I don't know if you have any product associated to it
Can you please elaborate about the false positive issue?
in order to study it we will need a password compressed copy of the detected file and a copy of the antivirus report

[Julien@TLD]

Thank you VirusBuster for your answer.

We developp the application Mes Drivers created in 2005. We have released the new 3.0 version at the begining of december but, according to some of our users, Panda antivirus detects it as a malware. Also, Panda reports the detection on VirusTotal :
https://www.virustotal.com/en/file/0788 ... /analysis/

It is a false positive. The application does nothing malicious (it is just a free drivers detection tool).

The software can be downloaded here :
https://fichiers2.touslesdrivers.com/Me ... _3.0.4.exe

Software homepage :
http://www.touslesdrivers.com/index.php?v_page=29

Could you reanalyze our software and removes the alert in Panda antivirus ? It is possible to mark safe our digital signature for future releases ?

Thanks.

[VirusBuster]

I have sent the software to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted

[Julien@TLD]

Thanks Jorge for submiting our software to laboratory.

Can you keep me up to date when the process is finished ? Should we speak in days or weeks ?

Thanks.

[VirusBuster]

It is going faster these days, it won't be detected again with the next signature update/synchronization

[Julien@TLD]

Ho ! You confirm, the Panda laboratory has already inspected the file and whitelisted it ?

Good, thanks !!

[VirusBuster]

You confirm, the Panda laboratory has already inspected the file and whitelisted it ?

Right, the file is already whitelisted

ISSUE SOLVED