[SOLVED] False positive

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infobyte
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[SOLVED] False positive

Post by infobyte » Mon, 12 Dec 2016, 14:05

Dear Panda Support Team,

We made a new version of our software avaliable few days ago, and the false-positive problem with Panda is back.

I do not know if it is possible, but please, could you add our software digital sign to the Panda Whitelist? So the problem won't repeat everytime we make a new version avaliable.


Thank you in advance! Best regards,


Fabio

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VirusBuster
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Re: False positive

Post by VirusBuster » Thu, 15 Dec 2016, 16:45

Sorry for the delay
I have sent the software to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
Regards,

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Jorge Torre
TechSupport Department - Panda Security

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PandaSupport1
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Re: False positive

Post by PandaSupport1 » Mon, 19 Dec 2016, 17:49

Hi,

The files won't be detected again with the next signature update/synchronization.
Regards,

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Alberto Domínguez
TechSupport Department - Panda Security

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