[SOLVED] [04459407] Babylon Software - False Positive

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Babylon_software
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[SOLVED] [04459407] Babylon Software - False Positive

Post by Babylon_software » Tue, 27 Dec 2016, 13:58

Dear Sir/Madam,

It seems like you are blocking our site - http://www.babylon-software.com.
When your anti-virus is enabled, we get a 404 page when trying to access our site.
Please review this and let us know what you believe is faulty, or clear the block.

We will be happy to correct anything you find.

Regards,
Ran Eyal
Babylon-Software LTD.
http://www.babylon-software.com

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VirusBuster
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Re: Babylon Software - False Positive

Post by VirusBuster » Tue, 27 Dec 2016, 15:49

I have checked and none of our engines are detecting the URL
Can you check the antivirus report to see if it is being blocked?

What Panda product and version are you using? You can check it in the version.ini file located in the antivirus installation folder
Have you installed Panda Safe Web?
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Babylon_software
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Re: Babylon Software - False Positive

Post by Babylon_software » Thu, 29 Dec 2016, 14:39

Dear Jorge,

Once we install your software and try to download our installation file, we get a 404 message.
The URL that it is blocking is http://dl.babsft.com/site/files/Babylon ... tup_ns.exe.

VERSION=17.00.01.0000

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Re: Babylon Software - False Positive

Post by VirusBuster » Thu, 29 Dec 2016, 14:52

We have created the case 04459407 for this issue
We'll keep you updated
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Re: [04459407] Babylon Software - False Positive

Post by VirusBuster » Fri, 30 Dec 2016, 10:01

The URL won't be detected again with the next signature update/synchronization
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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