[CLOSED] The application disappear

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tutie
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[CLOSED] The application disappear

Post by tutie » Tue, 14 Mar 2017, 14:03

Hello,

I confirm that the launched application disappear after a few seconds.
Could I send you the screen capture at that time using PM ?

Best Regards

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VirusBuster
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Re: The application disappear

Post by VirusBuster » Tue, 14 Mar 2017, 16:41

What application are you talking about? Are you referring to another thread? If so, please add the link to it
Its not needed to manage this through PM
Please post the screenshot here
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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

tutie
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Re: The application disappear

Post by tutie » Wed, 15 Mar 2017, 08:16

Hello,

Thank you for your reply.

<application>
The scan application of inkjet printer.

<reference thread>
I do not refer to another thread.

<phenomenone>
The scan application disappear.
-procedure-
1. Install the antivirus software (Panda).
2. Install driver of inkjet printer.
3. Launch the scan application of inkjet printer.
4. After a few seconds of step 3, the scan application disappear.
-environment-
Windows7(32bit)

<attachment file>
The file name is "after the application disappear.jpg".
The file is the screen capture after the scan application disappear.
-> The "Files in quarantine" and "Thereats blocked" in attachment file is zero, it is uncounted.
Please confirm the red frame in the attachement file.

<question>
1. Does the above phenomenone has nothing to do with false positive ?
2. If the scan application is disappeared by the antivirus software (Panda),
is there a confirmation method except the method of the attachement file ?
*I want to know whether the cause of the phenomenone is the antivirus software (Panda).

Best Regard.
Attachments
after the application disappear.jpg
after the application disappear.jpg (74.8 KiB) Viewed 4806 times

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VirusBuster
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Re: The application disappear

Post by VirusBuster » Wed, 15 Mar 2017, 09:51

Do you receive any message from Panda stating that the file was deleted?
Can you post a copy of the antivirus report?

If there are no references to the scan application of inkjet printer in the antivirus report, then it was not Panda who deleted it
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

tutie
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Posts: 27
Joined: Thu, 21 Jul 2016, 13:05

Re: The application disappear

Post by tutie » Wed, 05 Apr 2017, 03:09

Hello,

Thank you for your reply.

I confirmed that there is no refrence from Panda.
Therefore, as you said, I considered that it was not deleted because of false positive by Panda.

Best Regards,

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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
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Re: The application disappear

Post by VirusBuster » Wed, 05 Apr 2017, 08:35

TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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