- Download the PSInfo.exe file into your computer and save it in your Windows Desktop.
- Double click on the PSInfo.exe to run the tool.
- Accept License agreement terms.
The tool will automatically detect the customer ID. In case the Endpoint Agent is not installed, you will need to fill in the customer ID though.
- Give a brief description of the incident
- Select the affected product from the dropdown box. If the product is Panda Free Antivirus or any Consumer 2015 product, select Pro/Internet/Global/Gold
- Select Do not send, save local
- Click Start.
A message will indicate that the tool has started to collect the required data.
Attach the resulting PSInfo.7z file as a reply