Panda Security Forum

If instructed by one of our Forum Mods to troubleshoot a problem with Panda 2015 products and Panda Cloud/Free Antivirus Firewall protection, please use this tool.

Symptoms

At times, the firewall included within the Panda 2015 products and Panda Cloud/Free Antivirus solution, could cause one of the following situations:

• The firewall protection prevents a third party application from working properly.
• The firewall protection blocks the Internet connection.

Data to request

In order to narrow down the problem and offer a solution, we need to collect and study certain data. Please follow the steps below:

1. Download nnsdiag.exe and save it to your desktop.
2. Run the downloaded nnsdiag.exe to install the tool.
3. Check the box Launch NNSDiag.exe and click Finish. You can also run the tool by double-clicking the NNSDiag shortcut created on desktop.
4. Follow the steps indicated by the tool and try replicating the issue when requested by the tool.
   NOTE: Several tests are performed, so you will be requested to replicate the issue several times.
5. Once the process finishes, save the log and provide us the generated NNSDiagResults.zip.

NOTE: If the log is too big to be attached to the forum, please use our FTP Uploader tool to upload it to our FTP and post a reply to your thread when it is uploaded so that we acknowledge that we have data to download from the FTP