Panda Security Forum

Symptoms

At times, the firewall included within the Panda Antivirus solution, could cause one of the following situations:

• The firewall protection prevents a third party application from working properly.
• The firewall protection blocks the Internet connection.

Data to request

In order to narrow down the problem and offer a solution, we need to collect and study certain data. Please follow the steps below:

1. Download, and run the PNMDiag_2.0.11.0.exe file.
   This will install the PNMDiag tool
2. Double-click the PNMDiag icon in your desktop
3. Then, follow the wizard through.
4. Please send us the generated data.

NOTE: If the log is too big to be attached to the forum, please use our FTP Uploader tool to upload it to our FTP and post a reply to your thread when it is uploaded so that we acknowledge that we have data to download from the FTP