Problem conection Agent PCSM

[CJ166]

Good Afternoon

We have 120 lic Panda Fusion, work perfect on 89 PCs, but other PCs appear offline on the console and the following icon in red:

Why?

[CJ166]

attached the log agent

pass: "panda"

[CJ166]

Assistant Event Viewer screenshot

-He reinstall the component .net framework 3.5 from add and remove features.
-He reinstall .net framework 4.0.
-She upgrade to 4.5 .net framework

When the service restarts services PCSM says (some services stop automatically if they are not used by any service or program) and leaves.

[areeba12]

Each and everything is clear in this image,http://www.e-six-sigma.org

[cka]

Hi Cj166,

can you try to install agent with this support article new:



Manual uninstall of the agent should be used only when:

A complete fresh install is needed.
It is not possible to remove the agent from Add or Remove Programs.
After deleting a device via PCSM, console does not work.
There is no communication with the console.

Solution


Important: Before applying any modification to the Windows Registry, Panda Security strongly recommends backing up your Registry. For information on how to proceed and to understand the restore process, see: http://support.microsoft.com/kb/256986.


Open the Windows Registry and delete the following registry keys (marked in bold):
HKEY_LOCAL_MACHINE\SOFTWARE\CentraStage　
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\cag
HKEY_CLASSES_ROOT\cag
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib\{2864468C-765F-4EF3-B8CF-42666C92B545}

Additionally, in 64-bit versions of Windows, delete the following registry keys too (marked in bold):
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\CentraStage
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\cag

Open Windows Explorer and remove the folders marked in bold:
If Windows 7 is installed:
%programfiles(x86)%\Panda Cloud Systems Management
C:\ProgramData\CentraStage
%userprofile%\AppData\Local\CentraStage
C:\Windows\System32\config\systemprofile\AppData\Local\CentraStage
If Windows XP is installed:
%programfiles%\Panda Cloud Systems Management
%userprofile%\Local Settings\Application Data\CentraStage
C:\Documents and Settings\All Users\Application Data\CentraStage
C:\Documents and Settings\LocalService\Local Settings\Application Data\CentraStage

If none of these files are found, ensure the following Windows Explorer Folder options are true (under Tools -> Folder Options…->View tab):

The option Show hidden files and folders is enabled
The option Hide protected operating system files (Recommended) is disabled.