504 Gateway time-out - Panda patch download

See what other community members have asked about the product or write here your own queries. The experts will help you out!
Post Reply
bmacolino
Registered user
Registered user
Posts: 2
Joined: Tue, 16 Jan 2018, 15:05

504 Gateway time-out - Panda patch download

Post by bmacolino » Tue, 16 Jan 2018, 15:12

Hello,

I have been trying to setup a local cache for windows updates. I have been monitoring the download area and no patches appear. I then browsed the log.txt and found an error:

CagService.exe: Warning : 16/1 7:51:55 PatchCache: Downloading patches failed, rescheduling in 10 mins: System.Net.WebException: The request failed with HTTP status 504: Gateway Time-out.

Server stack trace:
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at CentraStageService.getPatchUrlsForProfile(Int64 since)
at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs)
at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at CentraStageService.getPatchUrlsForProfile(Int64 since)
at CentraStage.Cag.Core.Agent.PatchManagement.Patches.DownloadPatches(Boolean forceStart)[/size]


I have checked and no firewalls are blocking the local cache server. I was wondering if anyone has had this issue or is having this issue?

Thank you,



Bret Macolino

Darth Panda
Official moderator
Official moderator
Posts: 1488
Joined: Tue, 24 Oct 2017, 12:04

Re: 504 Gateway time-out - Panda patch download

Post by Darth Panda » Tue, 16 Jan 2018, 16:23

dear bmacolino,

Can I ask what is your country?

regards,

David
Technical support – Panda Security
www.pandasecurity.com

bmacolino
Registered user
Registered user
Posts: 2
Joined: Tue, 16 Jan 2018, 15:05

Re: 504 Gateway time-out - Panda patch download

Post by bmacolino » Tue, 16 Jan 2018, 16:27

United States

Darth Panda
Official moderator
Official moderator
Posts: 1488
Joined: Tue, 24 Oct 2017, 12:04

Re: 504 Gateway time-out - Panda patch download

Post by Darth Panda » Tue, 16 Jan 2018, 16:47

I am opening a case for you on your country oficial tech support office..
An email has been sent requesting the needed info. please reply that email wit requested info attached

regards
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “SM - Issues”