Alert recieve in Agent Client (Ticket)
Posted: Thu, 13 Jun 2019, 09:55
Hi Support,
Image Link: https://ibb.co/cDGDPH9
1.) On the Panda Systems Management client at the "Ticket" Tab
There's no Alert message or Popup message when the support or end user use comment/chat on the console and SM Agent client?
2.) On the end user side. The agent client "Ticket" tab, there's no pending,priority and details. So how the end user side will known if the ticket is on going or processing?
Image Link: https://ibb.co/cDGDPH9
1.) On the Panda Systems Management client at the "Ticket" Tab
There's no Alert message or Popup message when the support or end user use comment/chat on the console and SM Agent client?
2.) On the end user side. The agent client "Ticket" tab, there's no pending,priority and details. So how the end user side will known if the ticket is on going or processing?