[CLOSED] [03978972] Administrative Permissions

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Shinojmkd
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[CLOSED] [03978972] Administrative Permissions

Post by Shinojmkd » Fri, 15 Aug 2014, 10:08

Panda Mobile security keeps asking to enable Administrative Permission for antitheft.
after each and every Restart.
is it a issue?
is it normal?
it it possible to track my Phone when Administrative Permissions not enabled?

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Re: Administrative Permissions

Post by VirusBuster » Fri, 15 Aug 2014, 12:49

It only requests permission to enable the Panda Mobile Security device manager, but not admninistrative permissions
If you don't enable Panda Mobile Security device manager it won't be possible to track the device
Can you post a screenshot of this message?
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Re: Administrative Permissions

Post by Shinojmkd » Sat, 16 Aug 2014, 05:06

SC20140815-174913.png
SC20140815-174832.png
Yes it does, and its turning off it self after restart.

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Re: Administrative Permissions

Post by VirusBuster » Mon, 18 Aug 2014, 13:07

And before restarting the device, does it work properly?
We will need the Advanced logs to be collected:

First, connect the mobile device to a Wi-Fi or else activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:

Data to request

Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Select Email or Gmail to send the message.
Refer to this post in the email body
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
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Jorge Torre
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Re: Administrative Permissions

Post by Shinojmkd » Mon, 18 Aug 2014, 15:29

Logs attached.
Plz solve this issue.
contactinfo-24206908.zip

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Re: Administrative Permissions

Post by VirusBuster » Tue, 19 Aug 2014, 13:08

We have created the case 03978972 to study the issue
We'll keep you updated
Regards,

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Jorge Torre
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Re: [03978972] Administrative Permissions

Post by VirusBuster » Mon, 01 Sep 2014, 12:01

Have you tried reinstalling Panda Mobile Security?
Does the same problem happen with other device administrators such as Android Device Manager or Samsung Kies?
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Re: [03978972] Administrative Permissions

Post by Shinojmkd » Sat, 06 Sep 2014, 12:38

Yes I tried reinstalling still has the same problem...
I not using any other administrators in my phone...
I am ready to install any software upon on your Request...

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Re: [03978972] Administrative Permissions

Post by VirusBuster » Mon, 08 Sep 2014, 10:06

Shinojmkd wrote:I not using any other administrators in my phone...
You should have at least the Android Device Manager listed even if its not activated
Go to Settings - Location and Security - Select Device Administrators
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Enable Android Device Manager
Then reboot the device and check whether it has been disabled or it remains active
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Jorge Torre
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Re: [03978972] Administrative Permissions

Post by VirusBuster » Tue, 16 Sep 2014, 10:27

Closed due to lack of response
TOPIC CLOSED
Regards,

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