[CLOSED] [03978972] Administrative Permissions
[CLOSED] [03978972] Administrative Permissions
Panda Mobile security keeps asking to enable Administrative Permission for antitheft.
after each and every Restart.
is it a issue?
is it normal?
it it possible to track my Phone when Administrative Permissions not enabled?
after each and every Restart.
is it a issue?
is it normal?
it it possible to track my Phone when Administrative Permissions not enabled?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Administrative Permissions
It only requests permission to enable the Panda Mobile Security device manager, but not admninistrative permissions
If you don't enable Panda Mobile Security device manager it won't be possible to track the device
Can you post a screenshot of this message?
If you don't enable Panda Mobile Security device manager it won't be possible to track the device
Can you post a screenshot of this message?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Administrative Permissions
Yes it does, and its turning off it self after restart.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Administrative Permissions
And before restarting the device, does it work properly?
We will need the Advanced logs to be collected:
First, connect the mobile device to a Wi-Fi or else activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:
Data to request
Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Select Email or Gmail to send the message.
Refer to this post in the email body
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
We will need the Advanced logs to be collected:
First, connect the mobile device to a Wi-Fi or else activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:
Data to request
Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Select Email or Gmail to send the message.
Refer to this post in the email body
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Administrative Permissions
Logs attached.
Plz solve this issue.
Plz solve this issue.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Administrative Permissions
We have created the case 03978972 to study the issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03978972] Administrative Permissions
Have you tried reinstalling Panda Mobile Security?
Does the same problem happen with other device administrators such as Android Device Manager or Samsung Kies?
Does the same problem happen with other device administrators such as Android Device Manager or Samsung Kies?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: [03978972] Administrative Permissions
Yes I tried reinstalling still has the same problem...
I not using any other administrators in my phone...
I am ready to install any software upon on your Request...
I not using any other administrators in my phone...
I am ready to install any software upon on your Request...
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03978972] Administrative Permissions
You should have at least the Android Device Manager listed even if its not activatedShinojmkd wrote:I not using any other administrators in my phone...
Go to Settings - Location and Security - Select Device Administrators
Enable Android Device Manager
Then reboot the device and check whether it has been disabled or it remains active
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: [03978972] Administrative Permissions
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them