Hello,
I am having some problems activating a Global Protection code. The error that is generated is "an error occurred during the activation process - More information (0005:0907).
Please advise!
BR,
[CLOSED] GP activation error
Re: GP activation error
Attached is the given error
Re: GP activation error
Please help me with a solution in this case!!
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: GP activation error
First, connect the mobile device to a Wi-Fi or activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:
Data to request
Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Type the issue number in the message field.
Select Email or Gmail to send the message to your local support team email address.
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
Now, to send us the requested Advanced logs, follow the steps below:
Data to request
Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Type the issue number in the message field.
Select Email or Gmail to send the message to your local support team email address.
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: GP activation error
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them