[CLOSED] GP activation error

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
bobby09
Registered user
Registered user
Posts: 25
Joined: Tue, 08 Oct 2013, 12:19

[CLOSED] GP activation error

Post by bobby09 » Mon, 15 Dec 2014, 14:06

Hello,

I am having some problems activating a Global Protection code. The error that is generated is "an error occurred during the activation process - More information (0005:0907).

Please advise!

BR,

bobby09
Registered user
Registered user
Posts: 25
Joined: Tue, 08 Oct 2013, 12:19

Re: GP activation error

Post by bobby09 » Mon, 15 Dec 2014, 18:00

Attached is the given error

bobby09
Registered user
Registered user
Posts: 25
Joined: Tue, 08 Oct 2013, 12:19

Re: GP activation error

Post by bobby09 » Tue, 16 Dec 2014, 17:25

Please help me with a solution in this case!!

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: GP activation error

Post by VirusBuster » Fri, 19 Dec 2014, 13:21

First, connect the mobile device to a Wi-Fi or activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:

Data to request
Open Panda Mobile Security.
Go to Settings.
Check the box Enable data collection.
Replicate the issue.
Open Panda Mobile Security.
Go to Contact.
Select Problem.
Type the issue number in the message field.
Select Email or Gmail to send the message to your local support team email address.
Open Panda Mobile Security.
Go to Settings.
Uncheck the box Enable data collection to disable the logs generation.
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: GP activation error

Post by VirusBuster » Mon, 05 Jan 2015, 18:31

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Locked

Return to “Panda Dome for Android - Archive Issues”