[CLOSED] Privacy auditor goes blank

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umnome
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[CLOSED] Privacy auditor goes blank

Post by umnome » Tue, 29 Sep 2015, 01:53

After succesfully uninstalling some programs that were compromising my privacy according to the Privacy Auditor menu (on Android) it went completly blank and all the programs/entries left have disapeared. I have tried to restart the program several times but the problem persisted.

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VirusBuster
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Re: Privacy auditor goes blank

Post by VirusBuster » Tue, 29 Sep 2015, 14:26

Have you tried restarting the device?
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Jorge Torre
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umnome
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Re: Privacy auditor goes blank

Post by umnome » Tue, 29 Sep 2015, 20:54

yes I have restarted it but it continues blank. all the other menus of the software seem to work though.

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Re: Privacy auditor goes blank

Post by VirusBuster » Wed, 30 Sep 2015, 13:10

We will need advanced logs to be generated with this app version
Access settings --> Applications or Application manager --> Panda Mobile Security
Tap Clear data
Unistall Panda Mobile Security
Dowload the following pandaav-retail-release.apk and install it (you may need to allow installing applications from outside Google Play)

Connect the mobile device to a Wi-Fi or activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:

Open Panda Mobile Security.
Go to Support.
Tap Diagnostic mode.
Tap enable.
Replicate the issue
Go to Support again
Tap finish
Type a description
Select GMail and send it to your own email address, then post the received zip file here
Regards,

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Jorge Torre
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I don't reply to private messages unless I have previously requested them

umnome
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Re: Privacy auditor goes blank

Post by umnome » Thu, 01 Oct 2015, 20:24

Thnks for the reply

The "Uninstall" and the "Clear data" buttons are off and don't function.

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Re: Privacy auditor goes blank

Post by VirusBuster » Fri, 02 Oct 2015, 09:05

You may need to disable the Unistall protection from the Panda Mobile Security settings before
Regards,

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Jorge Torre
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Re: Privacy auditor goes blank

Post by VirusBuster » Fri, 23 Oct 2015, 17:22

Closed due to lack of response
TOPIC CLOSED
Regards,

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