[CLOSED] Privacy auditor goes blank

Container for RESOLVED incidents, queries SOLVED by the experts, EXPIRED topics or those that have been CLOSED by the users.
Locked
umnome
Registered user
Registered user
Posts: 5
Joined: Tue, 29 Sep 2015, 01:48

[CLOSED] Privacy auditor goes blank

Post by umnome »

After succesfully uninstalling some programs that were compromising my privacy according to the Privacy Auditor menu (on Android) it went completly blank and all the programs/entries left have disapeared. I have tried to restart the program several times but the problem persisted.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Privacy auditor goes blank

Post by VirusBuster »

Have you tried restarting the device?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
umnome
Registered user
Registered user
Posts: 5
Joined: Tue, 29 Sep 2015, 01:48

Re: Privacy auditor goes blank

Post by umnome »

yes I have restarted it but it continues blank. all the other menus of the software seem to work though.

Regards
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Privacy auditor goes blank

Post by VirusBuster »

We will need advanced logs to be generated with this app version
Access settings --> Applications or Application manager --> Panda Mobile Security
Tap Clear data
Unistall Panda Mobile Security
Dowload the following pandaav-retail-release.apk and install it (you may need to allow installing applications from outside Google Play)

Connect the mobile device to a Wi-Fi or activate data packets.
Now, to send us the requested Advanced logs, follow the steps below:

Open Panda Mobile Security.
Go to Support.
Tap Diagnostic mode.
Tap enable.
Replicate the issue
Go to Support again
Tap finish
Type a description
Select GMail and send it to your own email address, then post the received zip file here
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
umnome
Registered user
Registered user
Posts: 5
Joined: Tue, 29 Sep 2015, 01:48

Re: Privacy auditor goes blank

Post by umnome »

Thnks for the reply

The "Uninstall" and the "Clear data" buttons are off and don't function.
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Privacy auditor goes blank

Post by VirusBuster »

You may need to disable the Unistall protection from the Panda Mobile Security settings before
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Privacy auditor goes blank

Post by VirusBuster »

Closed due to lack of response
TOPIC CLOSED
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them
Locked

Return to “Panda Dome for Android - Archive Issues”