[SOLVED] Ads Load Reviews Virus

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Mantari
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[SOLVED] Ads Load Reviews Virus

Post by Mantari » Wed, 14 Sep 2016, 08:49

Hi

I have a question - Im running Panda Mobile 3.1.2 on android 5 Lollipop

Unfortunately, somehow I now have the "Ads Load Reviews" virus on my phone which appears to be a known virus (see link https://howtoremove.guide/ads-load-revi ... s-removal/ ) which hijacks the phone an fills it with Ads when you try to browse.

I have run the Panda Mobile Security and the app did not detect it - it said that my device was clean.


Please can you investigate further and get back to me

Many thanks

M

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Re: Ads Load Reviews Virus

Post by VirusBuster » Wed, 14 Sep 2016, 09:39

Bear in mind that Panda Mobile Security only scans apks when they are being installed
It will only detect malicious applications
It could be that by accessing some site, some of the browser settings were changed

Follow the instructions at https://howtoremove.guide/remove-adware-android/ to clear the browsers cache and data
Regards,

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Jorge Torre
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I don't reply to private messages unless I have previously requested them

Mantari
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Posts: 193
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Re: Ads Load Reviews Virus

Post by Mantari » Wed, 14 Sep 2016, 09:44

Hi
thanks for the quick reply

so apps which I download from Google Play Store - which have already been scanned and checked by Google - are then scanned by Panda - thats it?

Where is the added value or benefit of having the Panda Mobile App installed then if it cant protect me after an app installation????


It's a fair question to ask dont you think...


Thanks

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VirusBuster
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Re: Ads Load Reviews Virus

Post by VirusBuster » Wed, 14 Sep 2016, 09:57

It also scans them when you run a scan and in case of finding a malicious one it will allow you to uninstall it
In case that cleaning the browsers cache and data doesn't solve the issue you may have installed a malicious apk we have missed so we will need a list of the installed applications
You can generate this list with https://play.google.com/store/apps/deta ... listmyapps or https://play.google.com/store/apps/deta ... .myapplist
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

Mantari
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Posts: 193
Joined: Wed, 11 Apr 2012, 18:38
Location: Cheshire UK

Re: Ads Load Reviews Virus

Post by Mantari » Wed, 14 Sep 2016, 10:12

Hi
taking the steps in the link to clear the cache seems to have resolved it

Many thanks for the update, feel free to close the thread

M

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Re: Ads Load Reviews Virus

Post by VirusBuster » Wed, 14 Sep 2016, 10:24

ISSUE SOLVED
Regards,

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Jorge Torre
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