Hi
I have a question - Im running Panda Mobile 3.1.2 on android 5 Lollipop
Unfortunately, somehow I now have the "Ads Load Reviews" virus on my phone which appears to be a known virus (see link https://howtoremove.guide/ads-load-revi ... s-removal/ ) which hijacks the phone an fills it with Ads when you try to browse.
I have run the Panda Mobile Security and the app did not detect it - it said that my device was clean.
Please can you investigate further and get back to me
Many thanks
M
[SOLVED] Ads Load Reviews Virus
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Ads Load Reviews Virus
Bear in mind that Panda Mobile Security only scans apks when they are being installed
It will only detect malicious applications
It could be that by accessing some site, some of the browser settings were changed
Follow the instructions at https://howtoremove.guide/remove-adware-android/ to clear the browsers cache and data
It will only detect malicious applications
It could be that by accessing some site, some of the browser settings were changed
Follow the instructions at https://howtoremove.guide/remove-adware-android/ to clear the browsers cache and data
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Ads Load Reviews Virus
Hi
thanks for the quick reply
so apps which I download from Google Play Store - which have already been scanned and checked by Google - are then scanned by Panda - thats it?
Where is the added value or benefit of having the Panda Mobile App installed then if it cant protect me after an app installation????
It's a fair question to ask dont you think...
Thanks
thanks for the quick reply
so apps which I download from Google Play Store - which have already been scanned and checked by Google - are then scanned by Panda - thats it?
Where is the added value or benefit of having the Panda Mobile App installed then if it cant protect me after an app installation????
It's a fair question to ask dont you think...
Thanks
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Ads Load Reviews Virus
It also scans them when you run a scan and in case of finding a malicious one it will allow you to uninstall it
In case that cleaning the browsers cache and data doesn't solve the issue you may have installed a malicious apk we have missed so we will need a list of the installed applications
You can generate this list with https://play.google.com/store/apps/deta ... listmyapps or https://play.google.com/store/apps/deta ... .myapplist
In case that cleaning the browsers cache and data doesn't solve the issue you may have installed a malicious apk we have missed so we will need a list of the installed applications
You can generate this list with https://play.google.com/store/apps/deta ... listmyapps or https://play.google.com/store/apps/deta ... .myapplist
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Ads Load Reviews Virus
Hi
taking the steps in the link to clear the cache seems to have resolved it
Many thanks for the update, feel free to close the thread
M
taking the steps in the link to clear the cache seems to have resolved it
Many thanks for the update, feel free to close the thread
M
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Ads Load Reviews Virus
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them