Hi
My account says PMP is active and that there are no expired products on the account
I have received an e-mail from Panda to allow me to download the Mobile version to my phone
It is installed, but I cant find the activation code - I cant see it in the account although it says its active and not expired
Just wondered where it was hiding?
Thanks
[SOLVED] Active or not?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Active or not?
PM me your customer number so that I can find you in the database
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Active or not?
Hi Jorge
Ive removed my e-mail and the QR Code from MS2.jpg attachment
Ive removed my e-mail and the QR Code from MS2.jpg attachment
- Attachments
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- Panda MS2.jpg (70.77 KiB) Viewed 18284 times
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- Panda MS1.jpg (55.9 KiB) Viewed 18284 times
Re: Active or not?
removed e-mail address and QR Code
accessing account from within the product
accessing account from within the product
Re: Active or not?
Hi
Just looked at your attached screen shots
That's interesting, after logging in I dont get a welcome screen and I dont get a 3 bar menu button
it just goes straight to the screen as shown as attachment ac1.jpg with no buttons
Just looked at your attached screen shots
That's interesting, after logging in I dont get a welcome screen and I dont get a 3 bar menu button
it just goes straight to the screen as shown as attachment ac1.jpg with no buttons
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Active or not?
Please access your Panda Account in the web: https://myaccount.pandasecurity.com and follow the steps indicated before to check your customer number
I need the customer number to check in the database if this Mobile Security maintenance is a paid or free maintenance
Anyway, you should have received the activation code in the email that has been sent to you as mentioned in the screenshot
I need the customer number to check in the database if this Mobile Security maintenance is a paid or free maintenance
Anyway, you should have received the activation code in the email that has been sent to you as mentioned in the screenshot
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Active or not?
Hi
Ive sent you a PM with the client code as requested
why is it that when you enter your account via the product it is different from entering the account via https://myaccount.pandasecurity.com
and yet they are both called Accounts - you need to distinguish between the two if indeed they are both different and serve different purposes
This is so bewildering
M
Ive sent you a PM with the client code as requested
why is it that when you enter your account via the product it is different from entering the account via https://myaccount.pandasecurity.com
and yet they are both called Accounts - you need to distinguish between the two if indeed they are both different and serve different purposes
This is so bewildering
M
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Active or not?
Well, once I found you in the database, I can confirm that you don't have any paid active maintenance for Panda Mobile Security
The ones you had are already expired since 2015
You also had some PMS promotional versions that are already expired
And then you have an active maintenance for PMS Free for which you don't need an activation code
The ones you had are already expired since 2015
You also had some PMS promotional versions that are already expired
And then you have an active maintenance for PMS Free for which you don't need an activation code
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Active or not?
ok
many thanks
its a pity the expired ones dont show up in the account as expired - my account showed 0 expired - which lead to the confusion
I was looking for the Active one - which didnt even have an activation code!
And then when you access the account from the product you get a different screen than if you access the account from the browser - one with a welcome screen and a menu button and one without.... but both the account
Its just not clear
many thanks
its a pity the expired ones dont show up in the account as expired - my account showed 0 expired - which lead to the confusion
I was looking for the Active one - which didnt even have an activation code!
And then when you access the account from the product you get a different screen than if you access the account from the browser - one with a welcome screen and a menu button and one without.... but both the account
Its just not clear