[SOLVED] renewal didn't activate
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- Registered user
- Posts: 7
- Joined: Fri, 30 May 2014, 19:02
[SOLVED] renewal didn't activate
renewed the panda pro antivirus, now it says I didn't renew and need to pay another $29.99. I have my email receipt, activation code, etc. Still won't accept it and wants money.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: renewal didn't activate
Have you used your new code to extend the product license?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 7
- Joined: Fri, 30 May 2014, 19:02
Re: renewal didn't activate
multiple times. and it won't even open or close anything. I have tried your phone lines - got put on hold for 75 minutes on Sunday! oh, and I got an email saying I need to pay you AGAIN.
frankly, your product is not satisfactory at this time. I am having multiple problems. If this is not resolved in the next 24 hours, I am going to demand a refund.
frankly, your product is not satisfactory at this time. I am having multiple problems. If this is not resolved in the next 24 hours, I am going to demand a refund.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: renewal didn't activate
PM me your new activation code and customer number so that I can check them in the database
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 7
- Joined: Fri, 30 May 2014, 19:02
Re: renewal didn't activate
PM'd you 12 hours ago ... still waiting
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: renewal didn't activate
Try the following and let us know the results
Uninstall Panda Cloud Antivirus from the control panel
Run the Generic uninstaller
Access your Panda Account and download the autoactivated installer from there
Install Panda Cloud Antivirus again and activate it with your code in case it is not automatically activated
Uninstall Panda Cloud Antivirus from the control panel
Run the Generic uninstaller
Access your Panda Account and download the autoactivated installer from there
Install Panda Cloud Antivirus again and activate it with your code in case it is not automatically activated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 7
- Joined: Fri, 30 May 2014, 19:02
Re: renewal didn't activate
still not working. uninstalled and now the installation won't work
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- Registered user
- Posts: 7
- Joined: Fri, 30 May 2014, 19:02
Re: renewal didn't activate
wait a minute! it looks like it loaded ... now why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: renewal didn't activate
That is not a technical question, it's a licensing question, you should contact the customer service department about this matterhardpouncing wrote:why, if I am starting it today, is it saying that the one year I purchased is only good until next February? That seems like it is missing 4 months of service.
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them